Administrative and Pedagogical Challenges in Using Aaghi LMS: Perspectives of M. Phil and Ph. D Students at Allama Iqbal Open University, Islamabad, Pakistan

Abstract

Current study explored the administrative and pedagogical challenges faced by M.Phil and PhD students while using the LMS. Allama Iqbal Open University (AIOU) is considered as a top ranked distance learning university of Pakistan. After COVID-19 AIOU shifted many educational programs on online learning management information system known as “Aaghi Portal”. Five validated interview questions was conducted from 27 M.Phil and PhD students from session 2025. From deductive thematic analysis the qualitative data were analyzed. The results obtained from the study indicated that most of the students had faced different managerial and pedagogical issues while using Aaghi LMS i.e. connecting issues with the system, unable to handle the system related problems, serious pedagogical and learning challenges due to lecture delivery, outdated course contents and lack of engagement . They demanded technical support, empathy, better communiation mechanism and curriculum updates. Departments of ICT and student advisory may play their role in minimizing students’ challenges.