Guidance and Counseling Services for Students at Public Sector Universities: A Case of Gilgit-Baltistan

Abstract

The focus of this study was to identify, how students of a public sector University get benefits from different guidance and counseling services provided by the organization during their academic life. This research further explored the challenges hindering the provision of guidance and counseling services in universities in Pakistan. The provision of effective guidance and counseling (G&C) services is crucial for supporting students' academic success, emotional well-being, and career development—particularly in regions facing unique socio-economic and geographic challenges. Gilgit-Baltistan, a remote and underrepresented area of Pakistan, presents a distinct context where students often confront psychological stress, limited exposure to career opportunities, and academic adjustment difficulties due to isolation, cultural constraints, and underdeveloped institutional support systems. The researcher selected a qualitative approach for data collection and data analysis, and case study design was selected and KIU (Karakoram International University) was the case. A number of 12 participants were selected using a convenient sampling technique, where semi-structured interviews were conducted for data collection. Through semi-structured interviews with faculty, heads of departments, and students from different departments. It was identified that there is a lack of proper planning, trained resource persons, financial aid, and infrastructure to provide such services. Additionally, there is a lack of awareness on behalf of the administration, teachers, and students. Furthermore, the administration does not pay adequate attention to providing such services. The researchers discussed issues related to trustworthiness, teacher’s attitude towards adaptation to new responsibilities, and the lack of human resources and infrastructure as some of the major hindrances in providing guidance and counseling services. It is recommended that proper planning, training, and awareness are necessary to make these services available for all students in universities in Pakistan. Univeristies should provide such awareness and trainings to students and staff.