Hate Speech on Social Media: A Study of User’s Perspective

Abstract

Due to the growing use of digital and social networks, users are able to share their thoughts and opinions, however hate speech causes tension and contain the possibility of a crisis of unimaginable dimensions on a national or even an international level. This study investigates the user’s perspective regarding legal framework of hate speech on social media. This study also ensures social responsibility on social media. Theory of Reasoned Action and Uses and Gratification theory as theoretical frameworks helped to develop narratives on the issues. Researchers employed the survey method to collect data in accordance with the paradigm of quantitative research methodology. The findings show that there is an association because of lack of trust and awareness of policies leads to comment post or share controversial issues and that leads to hate speech. There is also association between usage of users of digital media and their reaction on any controversial issue that leads to Hate Speech.