Evaluation of User Satisfaction with Garbage Handling Systems in Selected High-Rise Building of Islamabad City Developing: Case for Waste Smart Highrise Buildings in Pakistan

Abstract

Urbanization has led to vertical development with highrise and midrise buildings across cities. This phenomena gave birth to large scale waste generation in these buildings and hence required vertical waste management systems like garbage chutes. Since this phenomena was new in Pakistan, hence it was need of the hour to explore the end users satisfaction. Lignum tower as a residential tower in Islamabad city was chosen for the research exploration with sample size of 80 using purposive sampling. It was concluded that optimization in system and future expansion were missing. From administration side, lack of people sensitization and poor waste segregation and cooperation were reported. From occupants side, major issues included poor waste transportation, poor waste recycling, higher services fees, lack of communication and smell were reported.