Examining the Impact of Satisfaction on Academic Performance and Retention Rates among B. Ed Learners at a Virtual University in Pakistan

Abstract

The research examines the impact of student satisfaction on academic performance and retention rates among Bachelor of Education (BEd) students at a virtual university in Pakistan. This study was quantitative in nature. The Virtual university BEd graduates were the population of the study. The sample of the study was 65 graduates. Secondary data, surveys, and a case study approach were employed. The purposive sampling technique was used to select the sample. The study reveals that faculty support emerges as the most influential factor affecting grades, retention, and graduation rates, surpassing other satisfaction metrics. Although rising retention rates suggest that current interventions are effective, the persistently low graduation rates indicate the necessity for targeted strategies to address barriers to student completion. The findings highlight the importance of enhancing faculty engagement and support, while also recommending additional measures to improve overall completion rates. This research contributes valuable insights into the relationship between student satisfaction and academic outcomes, emphasizing the need for comprehensive support systems in virtual educational settings.